Telehealth Visits: See Your Provider From Home, on Your Schedule
Many visits do not need an exam table. Medication follow-ups, mental health sessions, lab reviews and a lot of minor illnesses can be handled by secure video from your kitchen table.
What Works Well by Video
- Mental health evaluations, therapy and medication follow-ups
- Chronic condition check-ins: blood pressure, diabetes, thyroid
- Weight management follow-ups
- Lab result reviews
- Rashes, pink eye, sinus symptoms, UTIs in otherwise healthy adults
- Prescription refills and medication questions
What Needs an In-Person Visit
Anything that needs hands-on examination or testing: chest pain, injuries, ear pain, abdominal pain, physicals, blood draws, EKGs and IV therapy. If we start on video and you need to be seen, we move you to a same-day in-person slot.
How It Works
Book online or call. You receive a link by text or email. At your time, tap the link on a phone, tablet or computer with a camera. Have your medication list, pharmacy name and any home readings, like blood pressure or glucose, nearby.
Privacy
Visits run on a HIPAA-compliant platform. Nothing is recorded. Find a private, quiet spot and good light so your provider can see you clearly.
Telehealth Visits FAQ
Is telehealth covered by insurance?
Most Illinois plans cover video visits the same as in-person visits. Self-pay pricing is available.
Can new patients start with telehealth?
Yes for mental health care and many primary care questions. Physicals and urgent injuries need an in-person visit.
What if the video does not work?
We switch to a phone call and, if needed, book you a same-day in-person slot.
Can my teen do telehealth?
Yes, ages 12 and up for mental health care, with a parent or guardian present for the first visit.
